Booking Terms and Conditions
All bookings are subject to availability. Once a booking has been requested, it will only become a contract once the booking has been confirmed by Shepherds Retreat, and once the deposit has been paid.
For bookings made more than 28 days before arrival, a deposit (part payment) of 25% of the total cost of the holiday, is required. The balance is due 28 days before the holiday commences.
For bookings made less than 28 days before arrival, the total amount is payable in full on booking.
The guest agrees to pay the balance of the payment 28 days before the holiday is due to start.
Email reminders will be sent if required, but delivery cannot be guaranteed.
Where a guest fails to pay their balance by the due date, the booking may be cancelled and the deposit retained.
Once the holiday is booked, the guest has entered into a legally binding contract.
If the guest cancels, for whatever reason (including medical and weather-related), then no refund of the deposit will be due, and within 28 days of the holiday, no refund of the full balance is due.
A holiday cancellation protection plan should be taken out to cover forced cancellations.
Cancellations must be notified in writing (including by email) to Shepherds Retreat immediately.
We will endeavour to re-let the Shepherds Hut and, if successful, may, by discretion, allow the guest to transfer to alternative dates for a £20 administration fee plus any other expenses incurred in re-letting. The expenses incurred in re-letting will be at the discretion of Shepherds Retreat.
If your arrival is going to be outside this time, please make us aware the day before or at the time of booking. Timings for winter bookings can be flexible, subject to prior agreement with Shepherds Retreat.
On departure, we expect the huts to be vacated by 10 am. Guests are asked to leave the huts in the same condition as they found them on arrival.
Guests are asked to consider other residents during their stay.
We ask guests not to enter fields with livestock and to keep to all designated footpaths and public rights of way.
Shepherds Retreat will not be responsible to the guest at all, whether in contract, delict (including negligence), breach of statutory duty, restitution or otherwise for any injury, death, damage or direct, indirect or consequential loss (all three of which terms include without limitation pure monetary loss, loss of profits, loss of business or revenue, depletion of goodwill, lost expectation, loss of savings, lost data and similar loss) however caused arising from or in connection with the use of the facilities at Shepherds Retreat or Rookery Holt including any computer virus.
Guests are responsible for leaving the hut in good order.
Please alert Shepherds Retreat about any damage or breakages as soon as possible. Shepherds Retreat reserve the right to charge for excess damage.
Access and Disabilities
We highly recommend that any guests with limited mobility contact Shepherds Retreat prior to booking with us as access to our shepherd’s huts is pedestrian, requiring a walk of at least 200m uphill.
Our huts are accessed by steps, and the beds are also raised.
Shepherds Retreat operate a strictly no-smoking/vaping policy within or on the steps to the huts.
Failure to comply will result in a charge of £250 for a deep clean of soft furnishings. Any guests smoking outside of the huts are asked to dispose of their butts in a bin and must not litter the surrounding area.
excess cleaning charge being levied.
return or disposal of those items.
The guest will remain liable for the whole cost of the rental, and no refund shall be due.
Please contact us to discuss your requirements.
Please tick the box when Booking your stay.